HollyPalmerOnline.co.uk

As a consumer, you are legally entitled to a ‘cooling off period’ of up to 7 working days from the date of delivery of your products. During this time you may cancel your order for any reason without penalty. The right to cancel terminates if your product is made to order or if the product has been used. To be effective, any notification of cancellation must be received by us before the end of this cancellation period. We will not, and are not legally obliged to, accept any notification of cancellation sent during the cancellation period but received by us after the end of the cancellation period. This right to cancel shall not apply where the Products that you have ordered are made to your specifications or clearly personalised or which by reason of their nature cannot be returned.   When ‘made to Order’ - Any orders that have been made and are for products that are made to order cannot be returned. If products are received in a damaged state, then a replacement will be sent as soon as possible upon receiving written notification in line with our terms and conditions.   Any returns must be sent in their original packaging and received within 14 days.   Unless the product is faulty, the cost of returning the order will be the responsibility of the customer.